They are what ING Direct used to be like.
Not impressed at all. Someone talked to, look around 20 mins. I have tried different computers, different browser's - same result - so I know its not me or my computer. All the so called upgrades have been downgrades with more convoluted processes that only help BNS somehow make more money and make things more difficult for an average user. Usually in minutes I could get on the chat. Tangerine only hires wildly optimistic managers.
It just teen text chat you they are busy and to try again later.
Accessibility commitment statement
I respect him for having the integrity of not willing to be part of it anymore. I used the online chat feature today around 4. Not very happy with Tangerine lately, but luckily I haven't had to call. Looks like they have drastically reduced the of chat agents this year or just giving you a fake message that all the agents are busy, so that you are forced to phone sex chat trials in.
Faster than a phone call
Weekdays, Weekends, During working hoursbefore 9after 5 - you name it. Only in the last 15 days bbc chat rooms so this issue has started for me.
I usually just opt for that. I have noticed the same, the chat is never available.
They do offer a call-back, usually within the hour and yes, they usually underestimate the time. The takeover by Scotia has been a real bummer.
Sort by Author Post time Ascending Descending. Tangerine really died with the departure of Peter Aceto, it's striking how much it took a turn for the worse.
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Calling in is no better. It doesn't even allow the option to wait to connect to an agent. Time to get out, OP. Congrats to the Winners! I was using chrome. The new website sucks too, in my opinion.
Same experience. I mean if its not broke, don't fix it. I suggest Alterna Bank as a replacement, they are very friendly and offer much better rates.
I called a few weeks ago and waited 40 mins to connect. I have tried but can never get through!
I mean even if I wait for an hour, no one will show up. Just like when they say they expect to get their investment statements out within 30 days of tech chat rooms end. Its really amazing, how change of ownership to a Canadian FI has pretty much crippled what was once a leading online bank. So I don't think its a coincidence that, when I try to chat they are busy.
What a shame! I loved ING Direct, the website was user friendly, it let me do everything online even 15 years ago.
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If you want good service you need to pay for it. Rotate image Save Cancel. Next Last.
But this year for the last 15 days or so. I do hope they'll extend me the same courtesy when I experience higher than expected expenses and have to overdraw my .